F.A.Q


Payment

We accept Canada based cards: credit, debit and PayPal. These must be issued with the Visa or Mastercard.

Yes, we do accept PayPal.

When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered is incorrect or an invalid payment option is being used. Your funds will return to your card in 3-5 business days. If you do not see the funds back in your account after that time, please contact your card company for further information.

Yes, we accept United States debit cards. They must be issued with the Visa, Mastercard, Discover, or American Express logos.

No, we accept Canada based cards: credit, debit and PayPal. These must be issued with the Visa or Mastercard.

Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.

Product

If you need more of a hold then you should try our Silky Curls Natural Shea Butter for moisture retention and less oily curl.

Yes, you can. However, for best results pair with our silky Curls Conditioner

Although, it depends on the current state of your hair and other different factors but you should start seeing results from week 4. (This answer is based on our initial survey on the products).
Note
Growing long and healthy hair requires patience and gentle care. Hair only grows ½ inch per month, so don’t set yourself up for disappointment. Keeping your hair moisturized, implementing protective styling, proper detangling, and time will give you the progress that you seek to achieve.

Use our Curl and Shine Shampoo, Conditioner and Natural Shea Butter to achieve a healthy and long-lasting hair moisture.

Use the LOC Method for moisture. Separate your hair into 4 or more sections. Secure each section with ponytail holders or clips. Use our Natural shea butter on all sections and massage gently. Ensure the shea butter layers perfectly well on scalp and hair. The layer process helps to seal moisture into your hair.

In addition to the eco-friendly ingredients, using our Shampoo and Conditioner can potentially help your scalp and hair look and feel healthier.
After a few washes, however, your scalp will adjust and you'll probably find, like I did, that your hair's texture is more well-balanced with less oil at the roots and healthier, moist tips. You may even notice your hair is fuller, as some people may experience better hair growth as a result of switching.

It strengthens hair, resulting in less breakage, and does not leave behind a greasy feel. (FYI: Although we call it one, it's actually not an oil, but a liquid wax.)

The anti-inflammatory qualities and fatty acids contained in our Natural Shea Butter supply essential nutrients that help to treat scalp conditions and improve the overall health of the scalp. This will, in turn, strengthen the hair follicles, reduce hair loss, and make your hair grow thicker.

It can take a few days for your scalp to adjust when switching to our Natural Shampoo and Conditioner. In the beginning, it may feel like your hair is oilier and heavier than normal. One important trick is to make sure you rinse your hair well, as any residual shampoo can make your hair feel heavier.

Yes, you can. It is advised especially during the process of your hair transition journey. This way your hair begins to get use to the product and thus work effectively.

Delivery

It takes about 5 business working days after order confirmation to get your items delivered

All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.
Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.

We only offer shipping options at this time. We do not have a store front for pick up orders. If you need to pick up products, please visit any of our retailer near you that carries the product you need.

Yes, we do. Terms and Conditions apply

To qualify for Free Shipping, your order must reach $80.00 before tax or shipping is applied, and after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.

Please call our Customer Care 647-581-9685, or email us at support@bajnaturals.com. Have your order number ready. If the order has already been provided to our fulfillment center, we are unable to cancel the order.