Payments

We accept Canada based cards: credit, debit and PayPal.  These must be issued with the Visa or Mastercard.

 

Yes, We do accept PayPal

When your card is reviewed and declined, the funds are placed on hold instead of completing the transaction. This may be due to the payment information being entered is incorrect or an invalid payment option is being used. Your funds will return to your card in 3-5 business days. If you do not see the funds back in your account after that time, please contact your card company for further information.

Yes, we accept United States debit cards. They must be issued with the Visa, Mastercard, Discover, or American Express logos.

No, we accept Canada based cards: credit, debit and PayPal.  These must be issued with the Visa or Mastercard.

Our discounts are applied during promotions. Please follow us on our social media pages or sign up for our Newsletter for announcements on upcoming promotions.

Products

If you need more of a hold then you should try our Silky Curls Natural Shea Butter for moisture retention and less oily curl.

Yes, you can. However, for best results pair with our silky Curls Conditioner.

Although, it depends on the current state of your hair and other different factors but you should start seeing results from week 4. (This answer is based on our initial survey on the products).

Note

Growing long and healthy hair requires patience and gentle care. Hair only grows ½ inch per month, so don’t set yourself up for disappointment. Keeping your hair moisturized, implementing protective styling, proper detangling, and time will give you the progress that you seek to achieve. 

Use our Curl and Shine Shampoo, Conditioner and Natural Shea Butter to achieve a healthy and long-lasting hair moisture.

Use the LOC Method for moisture. Separate your hair into 4 or more sections. Secure each section with ponytail holders or clips. Use our Natural shea butter on all sections and massage gently. Ensure the shea butter layers perfectly well on scalp and hair.  The layer process helps to seal moisture into your hair.

In addition to the eco-friendly ingredients, using our Shampoo and Conditioner can potentially help your scalp and hair look and feel healthier. 

After a few washes, however, your scalp will adjust and you’ll probably find, like I did, that your hair’s texture is more well-balanced with less oil at the roots and healthier, moist tips. You may even notice your hair is fuller, as some people may experience better hair growth as a result of switching.

It strengthens hair, resulting in less breakage, and does not leave behind a greasy feel. (FYI: Although we call it one, it’s actually not an oil, but a liquid wax.)

The anti-inflammatory qualities and fatty acids contained in our Natural Shea Butter supply essential nutrients that help to treat scalp conditions and improve the overall health of the scalp. This will, in turn, strengthen the hair follicles, reduce hair loss, and make your hair grow thicker.

It can take a few days for your scalp to adjust when switching to our Natural Shampoo and Conditioner. In the beginning, it may feel like your hair is oilier and heavier than normal. One important trick is to make sure you rinse your hair well, as any residual shampoo can make your hair feel heavier.

It takes about 5 business working days after order confirmation to get your items delivered

Yes, you can. It is advised especially during the process of your hair transition journey. This way your hair begins to get use to the product and thus work effectively.

Delivery

All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.

Orders placed during a holiday or promotion will have an approximate lead time of 3-4 business days upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.

We only offer shipping options at this time. We do not have a store front for pick up orders. If you need to pick up products, please visit any of our retailer near you that carries the product you need.

Yes, we do. Terms and Conditions apply

To qualify for Free Shipping, your order must reach $80.00 before tax or shipping is applied, and after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.

Please call our Customer Care 647-581-9685, or email us at support@bajnaturals.com. Have your order number ready. If the order has already been provided to our fulfillment center, we are unable to cancel the order.

Return Policy

If you are not satisfied with your purchase, you may return your purchase to us within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For hygienic and sanitary reasons, and for the safety of all customers, used or opened items cannot be returned.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To complete your return, please contact us.

Once your return request is approved, we will direct you to our self-serve Returns Portal. Once you enter your order details, a pre-paid shipping label will be generated which must be printed and affixed to the box containing your returned items. 

Please allow up to 7 business days for us to receive and process your returned item(s). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-3 business days.

We offer the refund for the price of the purchased products plus applicable taxes. Shipping charges and taxes on the shipping charges are not refundable.

Shipping

When will my Items ship?

Approximately, all orders are processed & shipped within 3-8 business days.

Our goal is to get your items to you as quickly and safely as possible. Once your order is received, we’ll take great care when preparing your order to ensure a safe and fast delivery.

In order to provide the fastest and lowest possible shipping rates, we use Canada Post for all shipments. We ship to all Provinces and territories in Canada.

How long will it take for my package to arrive?

Your order will arrive within these delivery estimates based on your location and selected shipping speed.

Ontario & Quebec:

FREE Shipping Over $80: 3-5 business days
Expedited Shipping: 2-4 business days
Xpress Post: 1-3 business days
Lettermail: 4-7 business days

British Columbia & Alberta:

FREE Shipping Over $80: 5-8 business days
Expedited Shipping: 5-8 business days
Xpress Post: 3-5 business days
Lettermail: 7-15 business days

Rest of Canada:

FREE Shipping Over $80: 5-8 business days
Expedited Shipping: 5-8 business days
Xpress Post: 3-5 business days
Lettermail: 7-12 business days

    Will I get a tracking number for my package?

    Yes. After your order is placed, you’ll receive an Order Confirmation email which contains details pertaining to your order.

     

    Once we’ve shipped your order, you’ll receive a Shipping Confirmation email containing tracking information. Please note that tracking information may take up to 24-48 hours to appear.